Contact IPTV Canada Neo
We’re here to help. Reach us on WhatsApp or by email and the contact form for anything about your IPTV Canada Neo subscription, in English or French.
How to reach us
- WhatsApp: +1 613 416 9008
- Email or the contact form on this page
Connect with us
+1 613 416 9008
iptvcanadaneo@gmail.com
Frequently asked questions
Message us on WhatsApp at +1 613 416 9008, or send an email or use the contact form on this page. We answer in English and French.
Yes. We help with smart TVs (Samsung, LG, Android TV), Amazon Fire TV, MAG and Formuler boxes, Android and iOS phones and tablets, and Windows and Mac computers. Our setup tutorials walk through each device step by step.
Before contacting us, try these steps:
- Restart the IPTV app and your device.
- Check that your internet connection is working.
- Try another IPTV player app.
- Make sure your subscription is still active.
- Restart your router.
If the problem continues, send us a message. Our stream performance guide covers buffering and freezing in more depth.
Tell us the channel name, what is happening (buffering, no sound, black screen) and which app or device you are using. That lets us check the channel quickly.
Yes. Send the channel name through WhatsApp or the contact form and we will see whether it can be added. Our channel list shows what is currently included.
Contact us with your existing subscription details and the plan you want to renew. We’ll provide the renewal and payment instructions and confirm the subscription once it is processed.
Yes. You can choose a Regular trial (36 hours) or a VIP trial (24 hours), one or the other, on one device, with no credit card required. Adult content is not included, and there is one free trial per customer. Activation normally takes about 5 to 30 minutes. Request it on our free trial page.
Paid plans come with a 7-day refund period. Contact us on WhatsApp or by email within 7 days of your purchase. See our refund policy for details.