Refund Policy

Last updated: 24 September 2026

This policy explains when IPTV Canada Neo refunds a purchase made on iptvcanadaneo.ca and how to ask for a refund. It applies to purchases made directly from us on this website.

Paid subscription plans: 7-day refund period

Every paid IPTV subscription plan comes with a 7-day refund period. If you request a refund within 7 days of your purchase, and the request is eligible under this policy, we refund the full amount you paid (100%).

Requests made more than 7 days after the purchase date are outside the refund period.

Reseller plans are non-refundable

Reseller plans and reseller credit packages are excluded from this refund policy and are non-refundable.

How to request a refund

Contact us within the 7-day period through any of these channels:

• WhatsApp: +1 613 416 9008
• Email: iptvcanadaneo@gmail.com
• The form on our contact page

So that we can find your purchase, please include the email address you used when ordering, the plan you bought, the purchase date and, if you have it, your order number or the login details we sent you. We will confirm your request by email or WhatsApp and let you know once the refund has been processed.

Questions

If anything in this policy is unclear, or you are not sure whether your purchase qualifies, message us on WhatsApp or by email before the 7-day period ends and we will check for you.

IPTV Canada Neo may update this policy from time to time. The current version is always the one published on this page.